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Frequently Asked Questions

  • Are you insured and licensed?

Yes, we carry property damage and comprehensive bodily injury insurance in accordance with the requirements of even the strictest condo associations and management companies. Our licensing history can be checked through the Florida Mover Reg. (# IM2083).

  • When can I reach you?

Our customer service representatives are available from 7 am to 8 pm Monday through Saturday and 8 am to 6 pm on Sunday. As for moves, they usually happen between 7 am and 11 pm, even though we are able to schedule after hours moves when needed.  WE DO move 7 days a week and schedule holiday appointments as well.

  • How much does it cost to move?

Please contact us to receive a free moving estimate to help you plan the cost of your move.

  • Is there an hourly minimum?

Yes. We have a two hour minimum.

  • Do I need to pay a deposit?

No.

  • How can I pay for my services?

We accept all major credit cards, check or cash. Payment is made at the end of the move.

  • Do you do out-of-state moves?

Yes.  We are also available to help load and unload trucks for out-of-state moves.

  • Does my move need to be a certain size in order for Move Helpers to move me?

Whether you need a large piece of furniture moved downstairs or your whole house moved across state, no job is too big or too small for Move Helpers

  • Do I need to rent special equipment for my move?

No.  All of our trucks are equipped with standard equipment such as dollies and blankets.  In addition to the standard equipment we provide, if necessary we can provide any additional equipment and/or packing materials that you might need.

  • What if my moving crew goes above or below the estimated time on my quote?

Even though we are pretty good at estimating how much time your move is going to take, each move is different and we want to assure that you only pay for the time you use.

  • How much should I tip my movers?

We compensate our movers well, so tipping is definitely not required. They are however very grateful when they do receive a tip for going above and beyond your expectations.

 

Contact Us

​​1-888-4-MY-MOVE
(888.469.6683)

 

Or use our contact form

Office Hours

Our office is open during the following hours:

 

Monday - Sunday : 7:00 AM - 10:00 PM

 

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